1. What does "bespoke" mean at Raghavendra Rathore Jodhpur, and how is it different from made-to-measure?

Bespoke at Raghavendra Rathore Jodhpur means a garment is designed and constructed from scratch around you your measurements, posture, fabric choice, and personal style rather than adjusted from an existing pattern. Every bespoke Bandhgala, Achkan is hand-cut and hand-finished by our master artisans in Jodhpur, carrying forward techniques rooted in over a thousand years of Rajasthani craftsmanship. Made-to-measure, by contrast, starts from a standard block pattern with adjustments our bespoke service builds the pattern around you from the very first stitch.

2. How do I book a bespoke appointment, and is it available in-store or virtually?

You can book a bespoke consultation directly through our Appointment section on rathore.com, which offers three options: an in-person Bespoke appointment at one of our stores, a Virtual Styling Service for clients unable to visit in person, and access to our seasonal Trunk Shows held in select cities. Each format is designed to give you the same personalised attention, whether you're sitting with our stylists in Jodhpur or connecting with us from abroad.

3. What is the process and timeline from consultation to delivery for a custom Bandhgala or Achkan?

The bespoke journey begins with a personal consultation to discuss occasion, silhouette, fabric, and detailing, followed by precise measurements, pattern-making, and hand-tailoring by our in-house artisans. Because each piece is crafted individually often involving hand embroidery, custom buttons, or heritage textiles timelines vary by design complexity. We recommend reaching out to our stylists as early as possible, especially for wedding or event-specific pieces, so we can accommodate your date without compromising craftsmanship.

4. What fabrics and craftsmanship techniques do you use, and are they sourced and made in India?

Yes every piece is handcrafted in India, drawing on Rajasthani textile heritage and artisan techniques passed down through generations. Our collections use fine suiting fabrics, hand-loomed textiles, and detailed embellishment work such as embroidery and jewelled buttons. Because each garment is artisan-led, slight natural variations in colour, texture, or pattern from what's shown online are part of the handcrafted character of the piece, not a flaw.

5. What is your return and exchange policy?

For orders within India, we accept returns and exchanges within 14 business days of receiving your order, but only for one of three reasons: a size mismatch, receipt of the wrong product, or a damaged item. You must notify us at customercare@rathore.com within 48 hours of receiving your parcel after this window, the order is considered final. Approved returns are refunded as a voucher valid for one month. Please note: international orders are not eligible for returns or exchanges, so we encourage international clients to confirm sizing carefully (or via virtual consultation) before ordering.

6. Do you ship internationally, and are there separate policies for domestic vs. international orders?

Yes, we ship worldwide. Domestic (India) orders benefit from our standard returns and exchange policy and, during select promotions, free shipping free shipping does not extend to international orders. As noted above, international orders are final sale and not eligible for return or exchange, so we recommend a virtual styling consultation beforehand to confirm fit and expectations.

7. How do I get sized correctly for a bespoke order, and can measurements be taken remotely?

For in-store appointments, our team takes precise measurements in person as part of your bespoke consultation. For clients ordering remotely or internationally, our Virtual Styling Service guides you through self-measurement with expert direction, ensuring the same accuracy we apply in-store. If you're ever unsure, we recommend contacting our stylists before placing an order, particularly since international orders cannot be exchanged for size.

8. How do I care for and maintain my Bandhgala jacket or Achkan?

Our garments are typically dry-clean only, given the fine suiting fabrics, hand-embroidery, and embellishments involved. We recommend professional dry cleaning exclusively, careful storage away from direct sunlight and humidity, and handling embellished pieces (buttons, embroidery, brocade) with extra care to preserve their craftsmanship over time. For guidance specific to your piece, feel free to reach out to our customer care team.

9. How can I contact customer care for order support, and what are your store locations?

Our customer care team is available at customercare@rathore.com, by phone at our toll-free number 1-800-102-0419, or via WhatsApp for quick queries. You can also find our full list of store locations under the Contact Us page on rathore.com. We're happy to assist with order tracking, styling questions, or bespoke appointment scheduling.